Managed Services
Your IT, fully managed
CyTech Solutions acts as your dedicated IT department — or an extension of your existing team. From first-line help-desk to strategic vCIO consulting, we deliver the full spectrum of managed IT services for UK businesses.
Managed IT Services
Core Offerings
The foundational managed services that keep your business running reliably, securely, and efficiently — day in, day out.
Help-Desk Support — L1 to L3
- L1 — First-line triage and resolution: password resets, account unlocks, software installation, printer issues, and basic connectivity troubleshooting. Fast, friendly, and available when your team needs it.
- L2 — Intermediate technical support: application errors, OS-level issues, network configuration, VPN connectivity, and escalated hardware faults. Handled by experienced engineers with deep product knowledge.
- L3 — Advanced engineering support: root-cause analysis, infrastructure-level faults, complex integrations, vendor escalations, and bespoke scripting or automation to resolve systemic issues.
- Multi-channel access via phone, email, and ticketing portal — with defined SLAs for response and resolution at each tier.
- Proactive communication throughout the lifecycle of every ticket, keeping end users informed and reducing repeat contacts.
- Out-of-hours and 24/7 support packages available for business-critical environments that cannot afford downtime.
- Seamless escalation paths between tiers ensure no ticket falls through the cracks — every issue is owned from open to close.
Network & Server Monitoring
- Continuous 24/7 monitoring of all network devices — routers, switches, firewalls, access points, and load balancers — with real-time alerting on threshold breaches.
- Server health monitoring covering CPU, memory, disk utilisation, process health, and service availability across Windows Server, Linux, and virtualised environments (VMware, Hyper-V).
- Proactive fault detection: issues are identified and investigated before they impact end users, shifting your IT posture from reactive firefighting to proactive management.
- Bandwidth and traffic analysis to identify congestion, top talkers, and unusual traffic patterns that may indicate performance degradation or a security incident.
- Automated alert routing and escalation workflows — critical alerts reach the right engineer immediately, with on-call escalation for P1 incidents.
- Monthly performance reports and trend analysis to inform capacity planning and infrastructure investment decisions.
- Integration with your existing ITSM platform or our managed service desk to auto-generate tickets from monitoring alerts, ensuring full audit trails.
Data Backup & Recovery Solutions
- Comprehensive backup strategy design covering on-premises servers, cloud workloads, Microsoft 365 (Exchange, SharePoint, OneDrive, Teams), and endpoint devices.
- Implementation of the 3-2-1 backup rule: three copies of data, on two different media types, with one copy stored offsite or in the cloud — ensuring resilience against hardware failure, ransomware, and site-level disasters.
- Automated, scheduled backups with monitoring and alerting on backup job failures — you will know immediately if a backup does not complete successfully.
- Recovery Time Objective (RTO) and Recovery Point Objective (RPO) planning aligned to your business requirements, ensuring recovery timelines meet operational needs.
- Regular restore testing and documented recovery runbooks — because a backup that has never been tested is not a backup you can rely on.
- Ransomware-resilient backup architecture using immutable storage and air-gapped copies to ensure recovery is possible even after a successful ransomware attack.
- Cloud-to-cloud backup for SaaS platforms — Microsoft 365 data is not fully protected by Microsoft's native retention policies; we close that gap.
- Disaster Recovery as a Service (DRaaS) options for organisations requiring rapid failover of critical systems with minimal downtime.
Enterprise-Grade Capabilities
Advanced & Security Services
Strategic and specialist services that go beyond day-to-day IT management — protecting your organisation, ensuring compliance, and providing the senior technology leadership your business needs to grow.
Service Desk
- We can act as your fully outsourced remote service desk — providing a named, UK-based team that becomes an extension of your organisation, handling all IT support requests on your behalf.
- Alternatively, we can design, deploy, and configure a bespoke Service Desk solution tailored to your organisation's structure, workflows, and service catalogue.
- Full ITIL-aligned ticketing system implementation covering incident management, problem management, change management, and service request fulfilment.
- Change Advisory Board (CAB) workflows to ensure all infrastructure changes are reviewed, approved, and documented — reducing the risk of change-related outages.
- Self-service portal and knowledge base configuration, empowering end users to resolve common issues independently and reducing ticket volumes.
- SLA configuration, escalation matrices, and performance dashboards giving management real-time visibility of service quality.
- Integration with monitoring, endpoint management, and asset management tools to give service desk engineers full context when handling tickets.
- Platforms we work with include ManageEngine ServiceDesk Plus, Freshservice, Jira Service Management, and others — we recommend the right tool for your scale and budget.
Cybersecurity
- Layered security architecture designed around your specific environment, risk profile, and compliance obligations — not a one-size-fits-all product bundle.
- Endpoint Detection and Response (EDR): next-generation endpoint protection that detects, investigates, and responds to threats that bypass traditional antivirus — deployed and managed on your behalf.
- Firewall management: configuration, rule review, and ongoing management of perimeter and next-generation firewalls to ensure your network boundary is correctly defended.
- User security: Multi-Factor Authentication (MFA) deployment, Conditional Access policy configuration, and privileged access management to reduce the risk of credential-based attacks.
- Security Awareness Training: regular, engaging training programmes that build a security-conscious culture — because your people are both your greatest vulnerability and your strongest defence.
- Dark web monitoring: continuous scanning of dark web forums, paste sites, and credential marketplaces for your organisation's email domains and credentials — with immediate alerting if your data appears.
- Vulnerability management: regular scanning and prioritised remediation guidance to ensure known vulnerabilities are addressed before attackers exploit them.
- Incident response planning and support: documented response playbooks and access to our security engineers when a security incident occurs.
Cloud Infrastructure Management
- End-to-end cloud infrastructure design, deployment, and management across Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).
- Cloud migration planning and execution: lift-and-shift, re-platforming, and re-architecting workloads to the cloud with minimal disruption to operations.
- Infrastructure as Code (IaC) using Terraform and Bicep to ensure cloud environments are consistently deployed, version-controlled, and reproducible.
- FinOps and cost optimisation: continuous analysis of cloud spend to identify waste, right-size resources, and implement savings plans or reserved instances — typically reducing cloud bills by 20–40%.
- Multi-cloud and hybrid cloud architecture: designing environments that span on-premises and multiple cloud providers, with consistent security and governance controls.
- Cloud security posture management: ensuring cloud environments are configured in line with CIS benchmarks, vendor best practices, and your compliance requirements.
- Ongoing cloud operations: patching, scaling, monitoring, and incident response for cloud-hosted workloads — so your team can focus on business outcomes rather than infrastructure management.
- Microsoft Azure Expert support including Azure Virtual Desktop (AVD), Azure Kubernetes Service (AKS), and Azure Arc for hybrid management.
Compliance-as-a-Service
- Comprehensive compliance programme management ensuring your IT environment adheres to the regulatory frameworks relevant to your sector and geography.
- GDPR: data mapping, privacy impact assessments, technical controls implementation, and ongoing compliance monitoring to meet UK and EU data protection obligations.
- Cyber Essentials and Cyber Essentials Plus: gap assessment, remediation support, and certification preparation — helping UK organisations achieve the government-backed baseline security standard.
- ISO 27001: Information Security Management System (ISMS) design, implementation, and audit preparation for organisations pursuing or maintaining certification.
- PCI DSS: scoping, gap analysis, and technical controls implementation for organisations that process, store, or transmit cardholder data.
- HIPAA: technical safeguard implementation and compliance documentation for organisations handling protected health information.
- NIS2 Directive: readiness assessment and controls implementation for organisations in scope of the EU's Network and Information Security directive.
- Compliance dashboard and reporting: real-time visibility of your compliance posture across multiple frameworks, with evidence collection and audit trail management.
- Ongoing compliance monitoring: continuous assessment of your environment against applicable controls, with alerting when drift is detected.
vCIO / vCISO Consulting
- Virtual Chief Information Officer (vCIO) services: strategic IT leadership and planning for organisations that need executive-level technology guidance without the cost of a full-time CIO.
- Virtual Chief Information Security Officer (vCISO) services: dedicated security leadership for organisations that require a senior security voice at board level but are not yet at the scale to justify a full-time hire.
- IT strategy development: multi-year technology roadmaps aligned to your business objectives, budget constraints, and growth plans — giving your leadership team a clear picture of where IT is heading and why.
- Technology investment planning: independent, vendor-neutral advice on technology investments, ensuring decisions are driven by business need rather than vendor relationships.
- Board-level reporting: translating complex IT and security topics into clear, concise board reports that enable informed decision-making without requiring technical expertise.
- Vendor management: acting as your organisation's technical authority in vendor negotiations, contract reviews, and performance management.
- Risk management: identifying, quantifying, and prioritising IT and cyber risks in business terms — enabling the board to make risk-informed decisions.
- Merger and acquisition support: IT due diligence, integration planning, and post-merger technology consolidation.
- Flexible engagement models: monthly retainer, project-based, or on-demand — scaled to your organisation's needs and budget.
Ready to get started?
Let us manage your IT so you can focus on your business
Whether you need full outsourced IT management or specialist support to complement your in-house team, we have a model that works for you.